Why does jotForm have compatability problems with internet explorer ....now

  • Profile Image
    ahs_forms
    Asked on March 07, 2012 at 12:56 PM

    Rich Moran

    ahs_forms

    I am having problems with my forms.

    When they are submitted iget a prompt that lets me know internet exploreer can not send the data or find the web page.

    This issue began two days ago...I am dying here.

    Also I have been unable to upgrade or pay fees. I have been sent links to a webpage to pay and the page or site fails and simply spins then times out.

     

    What is happening.

     

  • Profile Image
    fxr
    Answered on March 07, 2012 at 01:42 PM

    Can you please provide a link to a URL containing our form showing this problem on Internet Explorer?

     

    --

    I have provided a link to upgrade on your other thread on the upgrading issue. 

    http://www.jotform.com/answers/80542-I-still-need-to-upgrade-and-pay-the-fee-How-do-I-do-this-I-did-not-see-that-spot-on-my-site-

    Please try to keep the issues seperate for now.

     

    Thanks.

  • Profile Image
    kptfacebook
    Answered on March 07, 2012 at 02:44 PM

    I am having the same issue as ahs_forms with an Internet Explorer compatibility issue. We have tested the form using FireFox and everything worked fine. I am enclosing a link to the form for your review. https://moviemall.kptmovies.com/Facebook/Sweeps/sweepstakes.asp

    Thank you.

  • Profile Image
    fxr
    Answered on March 07, 2012 at 02:50 PM

    @kptfacebook,

    Doing a test submit on IE9, I dont see an issue with the form on that page. 

    What version of IE are using and what error message are you getting exactly? 

    A screenshot of the error would be useful if at all possible. 

  • Profile Image
    kptfacebook
    Answered on March 07, 2012 at 04:33 PM

    Getting the error message:

    Content was blocked because it was not signed by a valid security certificate.

    For more information, see "Certificate Errors" in Internet Explorer Help.

    IE Version 8.0.6

  • Profile Image
    fxr
    Answered on March 07, 2012 at 04:41 PM

    @kptfacebook,

    Thanks.

    Before I report this issue to our developers. 

    Since you are a Premium subscriber, can you please try the following embed code for you form and let us know if the problem persists?

    <script type="text/javascript" src="https://secure.jotformpro.com/jsform/20665673636966"></script>

  • Profile Image
    kptfacebook
    Answered on March 07, 2012 at 04:47 PM

    I changed the code as you posted and am still getting the same error message. Thank you!

  • Profile Image
    fxr
    Answered on March 07, 2012 at 04:51 PM

    Thanks!

    I have escalated the issue to our developers. 

  • Profile Image
    eee
    Answered on March 08, 2012 at 04:54 AM

    Hi,

    The problem is related with Microsoft Windows XP. Our security certificates and servers need SNI which is not supported by Microsoft XP, to work 

    You can find the details here :

    http://en.wikipedia.org/wiki/Server_Name_Indication

    We have released a patch to fix the problem, it's working now.

    Regards,

    Ertugrul.

  • Profile Image
    kptfacebook
    Answered on March 12, 2012 at 01:04 PM

    @JotForm Support eee,

    I went and tried it this morning as we were planning on launching this page this week and am still getting security errors on my end. Any thoughts on why it would still not be working for me?

    Thanks!

  • Profile Image
    Mike_T
    Answered on March 12, 2012 at 05:36 PM

    @kptfacebook,

    Are you able to see your form using IE8 and following URLs?

    https://moviemall.kptmovies.com/Facebook/Sweeps/sweepstakes.asp

    https://secure.jotformpro.com/form/20665673636966

    Is there any errors in different browsers? Please try with the Google Chrome.

    We are looking forward to hearing from you to proceed with the further investigation.

  • Profile Image
    liyam
    Answered on March 12, 2012 at 05:43 PM

    In addition to Mike_T's response, you might want to try first to delete your IE browser's cache and then see if you are still seeing errors. Since this is the 1st time I visited your page (only after the fix), I did not see any issues appearing on my IE8 browser, so clearing the cache on your end might help.

  • Profile Image
    kptfacebook
    Answered on March 12, 2012 at 09:49 PM

    Hello,

    I tried clearing the cache and it still did not work and also tried going directly to the form link rather than through my website and it is still saying certificate error. It is only upon submission of the form that I am having the problem and I have found only one successful test in my submissions that said IE7 Test.

    Thank you!

  • Profile Image
    mliz
    Answered on March 13, 2012 at 01:57 AM

    Please make sure that in your security settings for the browser the settings  for SSL and TLS are enabled.  You can check if it is enabled by doing the following in IE:

    a. On the Tools menu, click Internet Options.

    b. On the Advanced tab, under Security, make sure that the following check boxes are selected:

     
    Use SSL 2.0
      Use SSL 3.0
      Use TLS 1.0

    c. Click Apply, and then click OK.

    Hope this helps.

  • Profile Image
    kptfacebook
    Answered on March 13, 2012 at 01:28 PM

    Hello mliz,

    Tried all of that and am still getting the security certificate errors. The form works fine in FireFox, just not IE8.

    Thanks.

  • Profile Image
    liyam
    Answered on March 13, 2012 at 01:57 PM

    Thank you for the confirmation, kptfacebook.  I'll let the developers know about this.  They'll look into this as soon as possible.

    Thanks.

  • Profile Image
    cbf
    Answered on March 19, 2012 at 11:08 AM

    I'm having the same problem -- not showing up in IE8. http://www.cbf.org/page.aspx?pid=3109  We just launched an online ad campaign with this as the landing page and I'm getting hammered by our ad department.

     

  • Profile Image
    moonzkie
    Answered on March 19, 2012 at 11:13 AM

    Hi cbf,

    Can you please open a new thread so we can help you promptly with your problem?

    Thank you.