Email notification is not showing the correct field names

  • ToniaJensen
    Asked on April 25, 2016 at 5:00 AM

    Dear Jotform,

    I fill out the form of AFC 2016 Personal Trainer of the Year Award, and I submit, but when I receive the application, it's from another form (Fitness Idol Contest 2016). This is the application that I receive. If you look the questions of the AFC 2016 Personal Trainer of the Year Award, there are completely other questions. How is that possible?? I did clone the Fitness Idol form, but I have adjusted all the questions. 

     

    Thank you.

  • Jan
    Replied on April 25, 2016 at 7:43 AM

    Since it is a cloned form, it is possible that the Page Title was not changed.  Please try changing the Page Title, here's a guide:

    1. Click the "Preferences" button in the toolbar.

    Email notification is not showing the correct field names Image 1 Screenshot 40

    2. Go to the "Advanced" tab and then click the "Show More" button.

    Email notification is not showing the correct field names Image 2 Screenshot 51

    3. Scroll down and you'll see the "Page Title". Please edit it.

    Email notification is not showing the correct field names Image 3 Screenshot 62

    4. Click the "Save Changes" button when you're done.

     

    Hope that helps. Thank you.

  • Jan
    Replied on April 25, 2016 at 7:54 AM

    Also, when you edited the cloned form, probably the email notification didn't automatically generated the field names. The solution is to delete the old notification and create a new one. Here's a guide: 

    1. Click the "Emails" button in the top toolbar.

    Email notification is not showing the correct field names Image 1 Screenshot 30

    2. Select the notification and then click the "Delete" button.

    Email notification is not showing the correct field names Image 2 Screenshot 41

    3. After that, you can just create a new one. When you create a new one, all form field names will be generated automatically to the email message.

    You might want to check this helpful guides:

    Setting-Up-Email-Notifications
    Explanation-of-Email-Notification-and-Autoresponder-Settings
    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Let us know if you need any help. Thank you.

  • ToniaJensen
    Replied on April 25, 2016 at 11:44 PM
    Yes, this was very helpful.
    Thank you.
    Regards,
    Ann
    ...
  • Jan
    Replied on April 26, 2016 at 8:38 AM

    Glad I can help. Let us know anytime if there's a problem. Thank you.