Submission data is blank when accessed from Sub Account

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    Asked on April 25, 2016 at 10:04 AM

    Problems with download of reports

    When I download a report, I get an empty excel-file. It doesn't matter which format, I choose - it's still empty.

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    Answered on April 25, 2016 at 11:33 AM

    Please try to generate a report while logged into the JotFormEU domain:

    If this does not work, please get back to us.

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    Answered on April 26, 2016 at 04:44 AM
    Hi Mike
    It still doesn’t work. Could it be, that I’m a ’sub-user’ of the account?
    Martin Picco, my collegue, is the ‘main user’ and gave me access to the account. He is currently on vacation, but it is important for me to download reports.
    This is the only thing I get, but I have 135 submissions:
    Med venlig hilsen / Best regards,
    Lisbeth Bjerre Sanderhoff
    Marketing Coordinator
    [Ekspres Bank]
    Oldenburg Allé 3
    DK-2630 Taastrup
    [Facebook] [icon-you-tube_30x30] [LinkedIn]
    Direct: +45 36 39 57 78
    Ekspres Bank is part of BNP Paribas Personal Finance:
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    Answered on April 26, 2016 at 08:51 AM

    It is required to be on the same server for the parent user and sub-user in order to view the shared submissions. If the parent user has opted for Europe Datacenter for his account and when you have opted or vice versa,  you cannot view the submissions. I see that you have opted for Europe Data center and the account sharing the forms/submissions has not.

    Please try unchecking this option in your Account settings and you should be able to view the submissions without any issue.

    Please get back to us if the issue still persists. We will be happy to assist you further.