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Please try to generate a report while logged into the JotFormEU domain:
If this does not work, please get back to us.
It still doesn’t work. Could it be, that I’m a ’sub-user’ of the account?
Martin Picco, my collegue, is the ‘main user’ and gave me access to the account. He is currently on vacation, but it is important for me to download reports.
This is the only thing I get, but I have 135 submissions:
Med venlig hilsen / Best regards,
Lisbeth Bjerre Sanderhoff
Oldenburg Allé 3
[Facebook] [icon-you-tube_30x30] [LinkedIn]
Direct: +45 36 39 57 78
Ekspres Bank is part of BNP Paribas Personal Finance: bnpparibas-pf.com
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It is required to be on the same server for the parent user and sub-user in order to view the shared submissions. If the parent user has opted for Europe Datacenter for his account and when you have opted or vice versa, you cannot view the submissions. I see that you have opted for Europe Data center and the account sharing the forms/submissions has not.
Please try unchecking this option in your Account settings and you should be able to view the submissions without any issue.
Please get back to us if the issue still persists. We will be happy to assist you further.