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  • Profile Image

    Notification email and integration not working

    Asked by smarch678 on April 25, 2016 at 10:39 AM

    Hello, 

     

    I have set up a number of forms using jotform and the notification email and integration to salesforce has always worked fine.  I just set up a new form and neither the notification emails

    or integration to salesforce are working. The only difference between this form and any other i have made is I am sending customers directly to the form URL vs embedding the form on my webpage.

     

    Con you please help me with this?

     

    Thanks!

     

    Steve. 

    Page URL:
    https://form.jotform.com/61125766369160

    and email Emails new form JotForm thanks
  • Profile Image
    JotForm Support

    Answered by KadeJM on April 25, 2016 at 12:25 PM

    Hi Steve,

    It seems to me that you've got two separate issues here so we'll respond to your not receiving the email notification issue first in this thread.

    And for the salesforce integration issue in this new thread over here as we ask that you please only ask one question per thread to prevent confusion.

    I took a peek at your provided form and I found you have one email address for "sxxxx.march@guxxxxxxxxxxxte.com" but when I checked your email it was not found in our bouncelist.

    Also, according to your email history we are sending you emails sucessfully.

     

  • Profile Image
    JotForm Support

    Answered by KadeJM on April 25, 2016 at 12:27 PM

    Additionally, I also wanted to mention these two guides here which may be helpful to take a look at -

    #1 - https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications 

    #2 - https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues 

    If you continue to experience issues with your email notifications though then let us know.