Why was I rebilled for another month of Bronze when I said I needed to cancel?

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    alj0217
    Asked on April 25, 2016 at 01:04 PM

    Also, when I want to downgrade it asks me if I want to cancel my account. I do not want to cancel entirely, just downgrade because I do not need it for these months.

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    KadeJM
    Answered on April 25, 2016 at 02:27 PM

    I have already answered your question in your original thread here about your rebill issue.

    In the future we ask that you please refrain from opening duplicate threads about the same issue as it will not get you a faster answer.

    We generally answer these threads as quickly as we can in the order they are received.