What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was I rebilled for another month of Bronze when I said I needed to cancel?

    Asked by alj0217 on April 25, 2016 at 01:04 PM

    Also, when I want to downgrade it asks me if I want to cancel my account. I do not want to cancel entirely, just downgrade because I do not need it for these months.

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    Answered by KadeJM on April 25, 2016 at 02:27 PM

    I have already answered your question in your original thread here about your rebill issue.

    In the future we ask that you please refrain from opening duplicate threads about the same issue as it will not get you a faster answer.

    We generally answer these threads as quickly as we can in the order they are received.