What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not Found error message after creating new form

    Asked by cherylcep on April 25, 2016 at 02:04 PM

    just signed up for jotform and created form...tried to preview and got message: Form Not Found. This Form is Disabled

    Why is it not working?

    Page URL:

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    JotForm Support

    Answered by david on April 25, 2016 at 03:22 PM

    Our phishing detector can be a bit overzealous with newer accounts and due to having Facebook in your form title, your accounts was suspended.  Usually when people reference Facebook in their forms, they are trying to collect usernames, which is against our terms of use.  This is not the case with your form.

    I reactivated your account and whitelisted your form, you should no longer have any trouble with that form.  I would recommend staying away from using any sort of social media references in your form as they may set off our phishing detector once again.

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    Answered by cherylcep on April 25, 2016 at 03:49 PM

    thank you!