What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cross browser compatibility issue on embedded form

    Asked by Meg MacDonald  on April 25, 2016 at 03:54 PM

    Hi there

    I contacted our website developer at Zyber about this issue, but they've told me that they used your services for the form builders, so hopefully you will be able to resolve this issue. 

    We’ve noticed that on the ATT website, under the Start an Apprenticeship à Apply Now page (http://www.att.org.nz/apply/), applicants are unable to submit their form if they're using internet explorer. I’ve just tried it myself, filled out the form and tried to submit and nothing would go through. We tried it on Chrome and Firefox and it worked fine so it looks as though its just an issue with explorer. Do you have any idea what could cause this - the website developers advised me that this is a cross browser compatibility issue. 



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    JotForm Support

    Answered by Mike on April 25, 2016 at 05:14 PM

    Thank you for contacting us.

    Is this related to some specific version of the Internet Explorer? My test submission from Internet Explorer 11 on Windows 7 went through just fine.

    We are looking forward to hearing back from you.

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    Answered by Meg MacDonald  on April 25, 2016 at 05:44 PM
    Ahhh yes, just did the update and its worked a treat! Thank you.
    Luckily it’s an easy fix for the people who’ve had trouble!
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    JotForm Support

    Answered by liyam on April 25, 2016 at 10:25 PM

    Thank you for keeping us posted, Meg.

    Should you encounter more problems with your form, please do let us know. We'll be more than happy to assist.

    Warm regards :)