What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Send email based on selection: It is not sending the email even when the condition is met.

    Asked by dynamicevidence on April 25, 2016 at 04:55 PM


    I'm having trouble with one of the conditions right now.  The first one: if the service requested is equal to a day in the life and the videographer is set to Mark Stieve.

    He's not getting an email and neither am I.

    Not sure why, thanks!

  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 25, 2016 at 07:41 PM

    I checked your form and the conditions seem to be good, I also checked the logs for your email addresses and I can see that emails are being sent, your email addresses are not in our bounce list. 

    Please follow the steps  on this guide to get the steps to view the email history for your email addresses: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If this still persists, please ask your email provider to white-list our IP addresses: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    I also noticed that you are using a text box to get the videographer/technician's name, this could be a reason as well, since your users may not write properly the name, I would suggest you to use a drop down instead. 

    Replace this. 

    With this. 

    Do get back to us if this still persists, we will be glad to help. 

  • Profile Image

    Answered by dynamicevidence on April 26, 2016 at 09:01 AM

    Thank you so much for the tips!


  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 26, 2016 at 10:08 AM

    You're welcome. 

    Do get  back to us if you need further assistance, we will be glad to help you.