What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    When creating a PDF form it says working, but the PDF form is not being generated.

    Asked by ejsutter on April 25, 2016 at 04:59 PM

    My one form in my account will not build any longer. I had success at first, but now it simply says "working."


    I tried logging out and logging in. I tried on another browser.


    No luck.


    Any suggestions?

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    JotForm Support

    Answered by Kevin_G on April 25, 2016 at 07:48 PM

    I checked your form and I was able  to see the same, I will report this to our second level, so one of our developers will take a look at the issue and you will be notified when it is fixed. 


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    JotForm Support

    Answered by beril on April 26, 2016 at 10:06 AM

    This issue should be fixed now. Please accept our sincere apologies regarding this problem. We would appreciate it if you could also test it on your side and let us know the result.

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    Answered by ejsutter on April 26, 2016 at 05:44 PM
    It works! Thanks for looking into it!
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    JotForm Support

    Answered by Kevin_G on April 26, 2016 at 06:49 PM

    Glad to know it is working now and you're welcome. 

    Do get back to us if you need further assistance, we will be glad to help you.