What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Create PDF form not working for the form

    Asked by jackiemason on April 25, 2016 at 05:23 PM

    Good afternoon,

     

    We had a scholarship applicant try to browse and attach their transcript and the form timed out and returned blank three times. Now, I am trying to create a PDF of form to give the student; however it's been stuck on working for the last 15 minutes and no PDF form has been created. Is the jotform website having issues today?

    We look forward to resolving the issue during our short application cycle.

     

    Sincerely,

     

    Jackie Mason

    Page URL:
    https://form.jotform.com/60465586188165

    Screenshot
    timed out create pdf pdf
  • Profile Image
    JotForm Support

    Answered by jonathan on April 25, 2016 at 08:39 PM

    I tried creating the PDF form for your form https://form.jotform.com/60465586188165 and it also fails for me. There is just a looping working animation that happens but it never finishes. I checked the console logs and I see a possible error in the script on our end.

     

    I will submit a report to our higher team support so that they can check the create PDF form tool on your form. We will let you know once its fixed.

    --

    With regards to the timing out of the form on your user browser, it is possible that they were taking too long to complete the form and submit. What you can try on the form is enable the 'Continue later' option so that session will be saved on the user's browser. 

    Follow the screenshot below on how to enable it on your form in the Form Builder.

     

    Let us know if timing out issue is also not resolve by this feature.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by beril on April 26, 2016 at 10:05 AM

    This issue should be fixed now. Please accept our sincere apologies regarding this problem. We would appreciate it if you could also test it on your side and let us know the result.