What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    None of my forms are working, It shows error message "Form not found".

    Asked by rachelgba on April 25, 2016 at 05:59 PM

    The links for all the forms I currently have published show an error message that the form is not found. How do I correct that? I need them to be working ASAP. Thank you.

    My Forms forms not working message all thank correct
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    JotForm Support

    Answered by ashwin_d on April 25, 2016 at 11:12 PM

    Hello rachelgba,

    Upon checking your account I found that it's suspended by our anti-phishing system. I did check your form and found that you have fields which is asking your users to input their credit card details. Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools.

    We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. It's just a matter of time and our anti-phishing filter will disable your form and suspend your account.

    I have deleted the password field and activated your account again. Kindly refrain from creating form with email/password, login/password or credit card details.

    Thank you!