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  • Profile Image

    Set Email Field as the Sender Email Address for Notification Email

    Asked by Tozando on April 26, 2016 at 01:11 AM

    So Mandrill stops working tomorrow, and we still do not have a alternate solution to the "from mail" issue using Jotform? We are not the only ones using this function, what can be done? You had more than a month to figure it out since Mandrill and Mailchimp announced this, yet there has been nothing announced for us users.

    Without this function I see little reason not to switch services and leave Jotform for something else. 

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    JotForm Support

    Answered by ashwin_d on April 26, 2016 at 07:40 AM

    Hello Tozando,

    It seems you have one another thread where we have already created a ticket and forwarded a feature request for Mandrill alternative:  https://www.jotform.com/answers/818060-Alternative-to-Mandrill-service-to-use-email-question-as-Custom-Sender-Email-in-JotForm 

    Unfortunately we have not received any update from our backend team. We will get back to you as soon as we have any update on this.

    For now, I would suggest you to please set email field of your form as the "Reply-to Email" field of your email alert. Please check the screenshot below:

     

    Thank you!

     

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    Answered by Tozando on April 26, 2016 at 07:44 AM
    Thank you for contacting tozandoshop.com.
    This e-mail is to confirm that we've received your inquiry and we will review your questions and/or update your order as soon as possible.
    In the meanwhile, to check the status of your order online, visit:
    https://www.tozandoshop.com/orders.asp
    Best regards,
    The Tozando team
    //////////////////////////////////////////////////////////////////////////////////////////////////////////////
    For additional quick support, check our customer support page:
    http://www.tozando.com/int/support
    The answer to your question might already there.
    //////////////////////////////////////////////////////////////////////////////////////////////////////////////
    *Please note that this e-mail is in not connected with our Paypal Account,
    if you for some reason wish to pay via Paypal and did not pay during checkout,
    please contact our customer service.
    ...
  • Profile Image

    Answered by ingram on April 29, 2016 at 06:03 PM

    Your solution does not work.  On the advanced tab of the email form, it overrides the recipients tab with noreply@jotform.com.  You cannot change that to a field on the form.  This worked before as you describe above (steps slightly different but same process).  Now it seems to be hard coded.  This is a huge problem for us.

  • Profile Image

    Answered by Tozando on April 29, 2016 at 06:44 PM
    Thank you for contacting tozandoshop.com.
    This e-mail is to confirm that we've received your inquiry and we will review your questions and/or update your order as soon as possible.
    Please note that the Tozando office will be closed due to Golden Week Holidays on the 29th of April to the 1st of May (Fri-Sun)
    and 3-5th of May (Tue-Thu), order processing and customer service might be delayed until after the holidays end.
    Regular operations(e-mail & shipping) will resume on 9th of May (Monday).
    Thank you for your understanding.
    In the meanwhile, to check the status of your order online, visit:
    https://www.tozandoshop.com/orders.asp
    Best regards,
    The Tozando team
    //////////////////////////////////////////////////////////////////////////////////////////////////////////////
    For additional quick support, check our customer support page:
    http://www.tozando.com/int/support
    The answer to your question might already there.
    //////////////////////////////////////////////////////////////////////////////////////////////////////////////
    *Please note that this e-mail is in not connected with our Paypal Account,
    if you for some reason wish to pay via Paypal and did not pay during checkout,
    please contact our customer service.
    ...