What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification email

    Asked by elchinhuseynli on April 26, 2016 at 05:44 AM

    Dear Sirs,

    I do not receive receive any notification email as an owner of the form, when customers submits a form. However, the submitted receives it successfully. 

    Please assist,

    P.S. I've checked junk mail as well. nothing.


    Elchin Huseynli

    Page URL:

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    JotForm Support

    Answered by liyam on April 26, 2016 at 09:19 AM

    Hello Elchin,

    I checked logs and did not find any email delivery failures in it. Did you make changes on your email notification recipient? 

    If you are using an email client software such as Eudora or MS Outlook, it is highly probable that your email landed in your web mail server's junk mail. You may need to log in to your web mail account and look into the said junk mail folder there. You may also need to add noreply@jotform.com to your webmail's address book for better deliverability of emails to your inbox.

    If you have questions, please do let us know.