Notification email

  • Profile Image
    elchinhuseynli
    Asked on April 26, 2016 at 05:44 AM

    Dear Sirs,

    I do not receive receive any notification email as an owner of the form, when customers submits a form. However, the submitted receives it successfully. 

    Please assist,

    P.S. I've checked junk mail as well. nothing.

    Regards,

    Elchin Huseynli

  • Profile Image
    liyam
    Answered on April 26, 2016 at 09:19 AM

    Hello Elchin,

    I checked logs and did not find any email delivery failures in it. Did you make changes on your email notification recipient? 

    If you are using an email client software such as Eudora or MS Outlook, it is highly probable that your email landed in your web mail server's junk mail. You may need to log in to your web mail account and look into the said junk mail folder there. You may also need to add noreply@jotform.com to your webmail's address book for better deliverability of emails to your inbox.

    If you have questions, please do let us know.

    Thanks.