What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form views reached again?

    Asked by duukie on April 26, 2016 at 08:49 AM

    Hello,

    It appears that the number of form views is incorrect. We rarely publish these forms, and all of sudden the views keep going up. Right now, it shows 1310 of 1000. Can you reset or explain why the views are unusually high?

    Screenshot
    form views views publish hello all and
  • Profile Image
    JotForm Support

    Answered by Charlie on April 26, 2016 at 10:25 AM

    May we know if your form is embedded on a website? Please note that every time the form is loaded or viewed, it counts as a form view in our end. If the form is embedded on a website that has a lot of traffic, then that will explain why you are reaching your form view limits.

    I checked your account using JotForm's Form Analytics, I see that your form "CTOA - Suggestion Box" actually has a lot of form visits. From April 1-21, 2016, it already has 2,648 views.

     

    I see my colleague has already responded to the other thread link that you have here: https://www.jotform.com/answers/818853. Please refer to that one instead. To learn more about form views, please also do check this guide: https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about 

    You can also add a Google Analytics widget on your forms to get an exact analysis of the visits they are having. I hope that helps. Please do avoid creating multiple threads and only refer to only one to avoid confusion.

  • Profile Image

    Answered by duukie on April 26, 2016 at 10:34 AM

    Charlie, thanks for the clarification. 

  • Profile Image
    JotForm Support

    Answered by Charlie on April 26, 2016 at 11:05 AM

    You are most welcome. Should you need our assistance again, please do feel free to drop by here in the forum. Thank you.