What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sending Emails to Multiple Recipients: Some email addresses are not receving emails.

    Asked by Ecofleet on April 26, 2016 at 09:15 AM

    Hi
    We are using a Jotform to register orders from our norwegian entity. We are only receiving the orderform on one email adresse, although we have entered a few others in the Autoresponder email. What to do?

    Br. Martin

    Emails multiple receivers sending emails JotForm autoresponder email register in the autoresponder
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    JotForm Support

    Answered by Kevin_G on April 26, 2016 at 10:41 AM

    I have checked the email addresses associated to one of your forms and I can see that emails are being sent, I also have checked the emails in our bounce list and they are not in. 

    Could you please provide us the email addresses where you are not receiving emails? 

    Also, if possible provide us the link to the form with the issue, we will take a look and test the emails. 

    You're also able to check the email history for your email addresses by following the steps on this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    I noticed as well that you are using a custom sender email in some of your forms, if this still persists, please try setting the sender email to the default address and make some tests, if it works, try adding the custom sender email again. 

    How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    How-to-Setup-SMTP-for-a-Form