What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Error: There was an error on V8. Please try again

    Asked by kentek314 on April 26, 2016 at 01:24 PM

    I made minor changes to form this AM Getrting error V8

    This AM I changes the sizing of form and downloaded the iFrame src to my site. All worked well except I noticed a form entry at bottom of form that I wanted to remove.

    Logged into Jotform, opened form and deleted the last item in form. Saved, then attempted a preview and got the error on V8.

    Refreshed Firefox same error

    Cleared cache (with fresh login) and reload preview same error

    What is my error all about?

    ken

    kentek3141@hotmail.com

     

    v8 V8 error
  • Profile Image
    JotForm Support

    Answered by Mike on April 26, 2016 at 03:10 PM

    Unfortunately, there is some internal error on that form which leads to the javascript engine error.

    I have attached a bug report ticket to this thread and forwarded it to our developers to proceed with the further investigation.

    We will update this thread if we have any news.

  • Profile Image

    Answered by kentek314 on April 26, 2016 at 05:44 PM
    I had a backup copy so used it. All is well.
    Close the ticket.
    Bad juju I guess…
    kaw

    Ken Wood
    Camarillo CA

    ...
  • Profile Image
    JotForm Support

    Answered by liyam on April 27, 2016 at 12:48 AM

    Hello Ken,

    It seems that there was a problem loading the old design with your form and this caused the v8 problem. When I tried to revert your form on the revisions history, the layout did not go back to how you have put it up, and for this reason, I manually had to change the layout to how I recall it. The form should be working now although I think there is no need for you for it.

    But if you need assistance or if you have questions, please do let us know. We'll be more than happy to assist.

    Thanks.

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    Answered by kentek314 on April 27, 2016 at 10:44 AM
    Yes, it was built long ago. Probably missed some updates. The other one is working so I will delete the other one and just make a backup.

    You guys give splendid support.
    Thanks..
    ken

    Ken Wood
    Camarillo CA

    ...
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    JotForm Support

    Answered by david on April 27, 2016 at 11:52 AM

    If you haven't already deleted the bugged form and wouldn't mind leaving it for now, it would be most appreciated.  No worries if it has already been removed, though it would be helpful for our dev's to see what caused the issue to begin with.

  • Profile Image

    Answered by kentek314 on April 27, 2016 at 12:44 PM
    It is still there.
    Just a note- when I opened form the other day I somehow clicked on the widget bar and something suddenly showed up at bottom then a large “Contact US” in red appeared on form. I deleted it and form would never load again.
    Hope this helps.

    Ken Wood
    Camarillo CA

    ...