- WebServAsked on April 26, 2016 at 02:54 PM
We are receiving several calls from users who are receiving errors after they submit.
They relate that they receive "Please Wait"....and then...this page no longer exists.
They of course are upset. They try to refresh and all information is gone.
- BenAnswered on April 26, 2016 at 05:11 PM
I took a look at your account and have tried to submit the same, but had not experienced any issues.
Could you please tell us if you had by any chance embedded the form on your page and that is where they are experiencing this?
- WebServAnswered on April 27, 2016 at 09:08 AM
Hello, no it is not embedded. I too have done tests but have not received this error. I would say it is user error, but the fact that we've had several calls regarding this makes me think otherwise. Do you know what could be causing this? They are very upset as they lose all of their data and have to start again.
- BenAnswered on April 27, 2016 at 09:35 AM
I have just tried again 2 times, but regardless if I try to skip pages or fill all of the fields out, it seems to submit the form each and every time.
I do however understand what you say and it is true, since more people reported it there has to be something happening.
Since we can not recreate it, I could only suggest to ask anyone that reports the same issue to you about the web browser that they are using.
That would at least let us know if this is happening for specific browsers only.
Also, you could try adding the autofill feature as well. This is the guide that would explain how to add it: How to Enable Auto Fill Feature
- It should save all data on the form until submitted - it works differently than the sessions autosave so do check it out to see if it slows down your form by any chance (in which case I would suggest removing it).
- WebServAnswered on April 27, 2016 at 12:51 PM
If I enable to Auto Fill feature, will it cause problems with the save and continue? I am asking because 68 people have "signed up" via the save and continue. Because not everyone is receiving this error, I do not want to create a bigger problem. can they work together?
Several users reported using Chrome. Could browser setting be affecting this? Anything I can tell the user to look for or make sure they do. What browser is the preferred one?
Thanks for your help.
- BenAnswered on April 27, 2016 at 02:00 PM
Firefox and Chrome are best browsers on the market, followed by many others with which you should not have any issues.
However some version of browser might have some bug, or there is some plugin that is blocking some resource from being loaded, end several other cases could be the cause.
Now in regards to auto-fill and save and continue option - no there should not be any issues, they are OK working together, however auto-fill is not recommended for long forms.
Your form did not seem long, so it should work fine. I do only recommend as mentioned earlier to check and see if there is any slowness in the form's functionality once you turn it on.
In short, auto-fill will save data to the browser. This means that if you continue over the same browser you will have all of the fields that you had filled out - filled out.
On the other hand, sessions are saved on JotForm servers and can be accessed over any decide as long as you call it with existing session ID.
Hope this helps.