What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Update credit card for Authorize.net subscription made through JotForm

    Asked by dcboswell on April 26, 2016 at 03:39 PM

    Hi I've run into an issue with our client where people who originally signed up for a recurring charge in Authorize.net, need to be able to update their credit card. Is there any way to do that so it can match the original order created by JotForm and then allow them to update the CC?

    Also, I had sent another support question about changes Authorize.net is making and I never heard back. I need to be able to assure my client that the order form won't break due to changes they make to their API etc.

    Thank you,

    Daniel Boswell

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    JotForm Support

    Answered by Kiran on April 26, 2016 at 06:20 PM

    Unfortunately, there is no way to edit the submission from JotForm since the payment field shall be disabled to change the options/payment information while editing the submission.

    Since JotForm forwards the submission to Authorize.Net and doesn't hold any payment information except for payer info and address, I believe the credit card should be updated from the Authorize.Net dashboard itself. You should be able to find the subscription created in the Authorize.Net, and the renewals will be triggered by the payment gateway itself.

    Hope this information helps!