What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Changes made to form is not being saved.

    Asked by biscforms on April 26, 2016 at 05:41 PM

    I have tried to update a form but the changes do not save at all. I have tried clearing the browser cache and also the form cache.

    Page URL:

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    JotForm Support

    Answered by ashwin_d on April 26, 2016 at 11:31 PM

    Hello biscforms,

    I'm sorry for the trouble caused to you.

    I did check your form and found that it was last edited on March 16, 2016. There is no changes made to this form after this date. I am not able to trace any log of form saving.

    I was able to edit your form successfully and I do not see any reason why you should not be able to save form. Please check the screenshot below:

    Do you get any error message when you save the form? Since you have already cleared browser cache and it did not help, I would suggest you to please use some other browser and see if you are able to edit and save form successfully. 

    Do get back to us if the issue persists.

    Thank you!