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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form will not submit on my Surface RT device

    Asked by MySmartHandsLondon on April 26, 2016 at 07:57 PM

    I created a form which works fine on my desktop and laptop when filled in but when I use it on my Surface RT and I click "submit" nothing happens.

    I was going to use it at a trade show this weekend and have spent hours on it and no luck.  Any help would be appreciated!


    Thank you

  • Profile Image
    JotForm Support

    Answered by jonathan on April 26, 2016 at 10:17 PM

    The browser being used is more of the factor than the device being used when it comes to the online form. So I think the browser you used on your MS Surface device have more bearing to the issue on the form.

    Can you please tell us which browser was used when you encounter the problem? 

    Since its a microsoft device, I can assume for now that its more likely to be the IE browser or the latest Edge browser.

    I made a test using your form https://www.jotform.ca/form/61168264068257 on the latest Edge browser, and so far the results were positive. The form submitted just fine and I see it redirect to your website afterwards

    My test submission


    after submission, it redirects to website..


    Can you also check if there was any error you see when you submit your form? 

    We will check on this further once we understand more about the problem.


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    Answered by MySmartHandsLondon on April 26, 2016 at 10:44 PM
    Thank you for contacting My Smart Hands London. Your inquiry will be responded to within 3 business days.
    For additional information please follow us on Facebook at www.facebook.com/MySmartHandsLondon or visit our website at My Smart Hands London please visit www.mysmarthandslondon.ca
    Thank you
    Charlene Charlene C. Slaats-Gray
    Certified ASL Instructor