What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need to download all uploaded photos and it is restricting my ability to do that. Have a solution?

    Asked by janelarcombe on April 26, 2016 at 08:50 PM
    downloads download all sub user
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    JotForm Support

    Answered by jonathan on April 27, 2016 at 01:36 AM

    Can you please tell us the URL of the fom you were using and downloading the submissions?

    I checked your account/username and I see you do not have form/s under your account. I assume you must be a sub-user of another account. 

    There must be a restriction set by the form owner (main account) that was preventing you from being able to download the files from the form.

    Hope this help. Let us know if issue remains.

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    Answered by janelarcombe on April 27, 2016 at 01:44 PM
    New response receivedI am using another account now and still can’t get all downloads to come across. I would really like to talk to someone as we are under a tight deadline. I asked the account owner and he knows of no such restriction.
    https://www.jotform.com/submissions/60814685756972
    Thank you,
    Jane Larcombe | 406.590.5263
    ...
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    Answered by janelarcombe on April 27, 2016 at 02:44 PM
    New response receivedI have accessed the form through the owner’s account and when I go to download all the files I get a message that says max 200 mb or 200 files.
    Thank you,
    Jane Larcombe | 406.590.5263 | www.montanaeasyliving.com
    ...
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    Answered by Huberson on April 27, 2016 at 03:58 PM

    This is because the maximum upload size is 200 MB and no more than 200 files can be downloaded.

    You might need to use the FTP method if you have large amount of uploads - Enable-FTP-on-Form-Submissions.

    I would also suggest you integrate Dropbox of Google Drive if your have forms with lots of uploads.