What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot upload files or pictures with jotform on mobile android

    Asked by Rickyroll on April 26, 2016 at 10:19 PM

    Hi all

    I browsed all suport forum and FAQ but I couldn't find the way to upload  an image from my cell phone, i created an APK with my form under this website : http://www.appsgeyser.com    

    I browsed all widgets but none helped me

    I'm using motrola Moto G


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    JotForm Support

    Answered by jonathan on April 27, 2016 at 02:16 AM

    I checked your form https://www.jotform.com/61014546260951 and I found that the upload field you were using was the Transloadit widget.

    You must provide first your Transloadit API key for this widget to work.


    If you do not have the the API key, you may want to just try also using the regular Upload field. It should also work on mobile device browser.

    Let us know if issue remains.


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    Answered by Rickyroll on April 27, 2016 at 09:12 AM

    Hello, thank you for the quick response, i tried several widget et regular upload but it was impossible for me to upload from cell phone with APK.


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    JotForm Support

    Answered by beril on April 27, 2016 at 09:55 AM

    I see that you've deleted your transloadit widget. We would appreciate it if you could add it on your form. At that time, we can test it and we can analyze the problem. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Answered by Rickyroll on April 27, 2016 at 10:05 AM


    it's done, I added regular and transloadit widget, hope to find solution asap

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    Answered by Huberson on April 27, 2016 at 11:30 AM


    I tested your form and it looks like the Widget is not authenticated. You need the make sure the Widget is Authenticated by copying the API key from your Tranloadit account.

    I also made a clone of your form and was able to upload files both from my computer and Android phone.

    If you are testing this on Moto G, you OS is probably Marshmallow 6.0, you will need to grant any app permission to be able to access some features on the phone.   

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    Answered by Rickyroll on April 27, 2016 at 12:05 PM

    Hello, I can upload picture from cell phone when I use  Firefox, but when I convert the form to APK I cannot.

    thanks for the support

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    Answered by Huberson on April 27, 2016 at 12:33 PM

    It might happen that your application do not have permission to the phone storage or camera.

    I'm not sure if it is really possible to convert your form to an Android application and get all the functionalities working properly without some coding.

    If you are using an application to do so, you might need to refer to their documentation for some details.

    You could try https://www.appsgeyser.com/ or http://www.appypie.com/ as alternative.

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    Answered by Rickyroll on April 27, 2016 at 04:02 PM

    Thanks alot, may the IT of my compagny will do some programming :-)