What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is it possible to upgrade or downgrade anytime?

    Asked by Philturp on April 27, 2016 at 05:15 AM

    Having seen your forms in use on another web site I am keen to use them on some of mine. These are very simple sites and in most cases your current free option should be enough. However, one of my sites needs to collect payments once or twice a year. My question is can I upgrade my plan for the period required i.e. 2 or 3 months and then downgrade the plan when not required? Many thanks for your help.

    plans and as required web site site thanks 3
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    JotForm Support

    Answered by ashwin_d on April 27, 2016 at 07:01 AM

    Hello Philturp,

    Absolutely yes. You can upgrade or downgrade your account anytime as per your requirement.

    Please be noted that Jotform is a subscription based service. That means once you upgrade your account, it remains active unless you cancel your subscription. If you want to upgrade your account for just 2 or 3 months only then once you upgrade your account, you should cancel the subscription anytime before the renewal date of next month when you do not need higher submission limit. 

    You may like to take a look at the following guide which should help you:

    Upgrade account: https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    Cancel subscription: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account 

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!