What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No form found under myforms page after the browser froze

    Asked by TheBigDraw on April 27, 2016 at 09:42 AM

    I was working with a form which had 137 submissions at last count, when the page froze.  I instructed Google Chrome to 'kill' the page, and then when I logged back in, all of my forms were gone. Under 'My Forms' it displays the message 'you do not have any folders.'

     

    However, when I go to 'My Account' in the top right, it shops that 137 of my 1000 spaces has been used.  Please help me, I need all of this data back!

    Screenshot
    Submissions vanished message count
  • Profile Image

    Answered by Ben on April 27, 2016 at 10:31 AM

    I took a look at your account and I see that one of the forms is in the Archive folder:

    This will show you the the form http://www.jotformeu.com/form/60342886669368

    I do suggest checking the trash folder as well to restore the other form - the one with 137 submissions.

    How to Restore Deleted Forms?

    Of course if you happen to have any issues, please do let us know and we can move them for you to your myforms section.