What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to update payment method?

    Asked by h5lars on April 27, 2016 at 10:08 AM



    I received an email from mailer@fastspring.com and I was asked to update payment info. 


    Is this from you?


    Lars Bye

    H5 Property

  • Profile Image
    JotForm Support

    Answered by Charlie on April 27, 2016 at 11:30 AM

    I checked your account username h5lars, but it is in Free account. However, I see that you are a sub user of h5johan, which is in "Premium" plan.

    If that's the correct account, then yes, I see that the Premium monthly subscription plan for that account is processed in FastSpring, which is a 3rd party payment processor. If you need to update the payment method used in that subscription, you can follow this guide: https://www.jotform.com/help/330-How-to-Update-My-Subscription-s-Payment-Method 

    I hope that helps.