Our form's attachments uploaded by clients is randomly not working today

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    teresalreproxpresscom
    Asked on April 27, 2016 at 01:16 PM

    Our form has the ability for our clients to upload files.  We've been getting some here and there today, in which our clients have uploaded files, but we are not getting them.  Is there an issue on your end right now?

     

    thank you!

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    Nik_C
    Answered on April 27, 2016 at 02:54 PM

    I did some tests and I couldn't replicate this issue.

    Are you sure that your clients uploaded files to the form?

    If you require this field, maybe you can mark it as required so you are sure that your clients are uploading necessary files?

    We'll wait for your response.

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    teresalreproxpresscom
    Answered on April 27, 2016 at 03:01 PM

    Hi Nik_C,

     

    thanks for the quick reply.  I too ran some tests, and i couldn't replicate it.  It's happening to our clients who have used our form for over a year.  On one occaision, the same client had 3 separate requests.  2 of them came through fine, but the 3rd one didn't.  They (along with other clients) have tried at least 2 times, and still no dice.  

    Sometimes our clients do not upload anything, so we don't want it required.  They use the form as an ordering template as well.

    Thank you,

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    Nik_C
    Answered on April 27, 2016 at 04:27 PM

    You're welcome.

    I appreciate your findings on this problem. But it is hard to replicate this issue, it could be some special circumstances.

    Do you have any submission where you noticed this issue so we can try to investigate it further?

    Thank you.

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    crsslo
    Answered on April 27, 2016 at 04:55 PM

    We are having the same issue.

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    teresalreproxpresscom
    Answered on April 27, 2016 at 05:01 PM

    Hi Nik_C,

     

    Here's some:  337590929622530181, 337591345222244421, 337588972581540351

     

    Thanks & appreciate the assistance!

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    Mike
    Answered on April 27, 2016 at 06:09 PM

    Thank you for your updates. The issue has been escalated to our Backend Team and should be checked in the nearest time.

    We will update this thread once we have news.

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    teresalreproxpresscom
    Answered on April 29, 2016 at 12:16 PM

    Hello -- it seems like this issue skipped a day.  On April 27th we had these issues.  Yesterday, April 28th seemed fine.  But it's back again today April 29th.  We have had 4 incidents already.  Is there anything going on over there?   Thank you!

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    Huberson
    Answered on April 29, 2016 at 01:35 PM

    Thank you for the information. This issue has already been escalated to Level 2. You should receive update about it here once resolved.

    Thank you!

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    uygar
    Answered on May 03, 2016 at 11:17 AM

    Hi all,

    It was a temporary situation. Please check again.