What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Test Email: We are still getting the sender name as Jotform instead of the name field

    Asked by adecor on April 27, 2016 at 01:18 PM

    Hello,

     

    We've setup SMTP sender emails, it's sending fine but it's not disguising the Name field it still says JotForm.

    sender name SMTP
  • Profile Image
    JotForm Support

    Answered by Welvin on April 27, 2016 at 02:32 PM

    Your actual test submission has failed, but the correct Sender Name is there.

    I think you are referring to the Test Email which is sent after clicking "Test Email" button from the configuration. Please note that this is how the Test Email works. You'll only get the email with our defaults such as noreply@jotform.com as the sender email and Jotform as the sender name. Please test it again by submitting your form.

    Again, your latest email has failed so make sure that the SMTP details are correct.

  • Profile Image

    Answered by adecor on April 27, 2016 at 03:44 PM
    Where do I see the status info of an email?
    How do I test credentials of an SMTP rather then having to go to the form every time?
    Also, 
    Best Regards,
    Adam
    Adécor Business Solutions
    Phone: 877.414.1214
    http://www.adecor.com/
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on April 27, 2016 at 04:55 PM

    The message status can be checked under account email history, please see the next guide.

    How to View All Your Form Email History

    Unfortunately, you will need to submit the form each time you would like to test the SMTP sender.

    If you need any further assistance, please let us know.