JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Your actual test submission has failed, but the correct Sender Name is there.
I think you are referring to the Test Email which is sent after clicking "Test Email" button from the configuration. Please note that this is how the Test Email works. You'll only get the email with our defaults such as firstname.lastname@example.org as the sender email and Jotform as the sender name. Please test it again by submitting your form.
Again, your latest email has failed so make sure that the SMTP details are correct.
Where do I see the status info of an email?
How do I test credentials of an SMTP rather then having to go to the form every time?
Adécor Business Solutions
The message status can be checked under account email history, please see the next guide.
Unfortunately, you will need to submit the form each time you would like to test the SMTP sender.
If you need any further assistance, please let us know.