What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We stopped getting our jotforms today at around 11 AM. We only know because the Paypal payment information came through on these registrations.

    Asked by ecti on April 27, 2016 at 02:08 PM
    information Getting through payment information
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    JotForm Support

    Answered by Kiran on April 27, 2016 at 03:22 PM

    Are you referring to the notification emails of any of your JotForm? As I check your email history log, I didn't see any emails failed. I've checked some of the emails in our bounce list and they are not listed there as well.

    If you are referring to any particular JotForm or email address, please let us know. We will be happy to investigate the issue further. Also, we request you to go through the guide below that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this information helps! Please get back to us if the issue still persists. We will be happy to assist you further.