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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I locked out of my account?

    Asked by Wendi Montoya  on April 27, 2016 at 02:54 PM

    Can you please tell me why i am getting a message about terms of service have been violated?



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    Answered by Ben on April 27, 2016 at 04:21 PM

    I took a look at your account Wendi and I see that you are asking for credit card details on your forms.

    This is the reason why your account was suspended as per our terms of use:

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.


    Since you have been doing so and collecting such data on your forms, you were suspended from accessing the same data and forms.

    If you are no longer going to do the same, we can re-activate your account at which time we would remove all fields from your forms that are breaking our terms of use.

    If you however add the same fields or create a new form for the same activity, it might result in your account being removed.

    The only way to collect the credit card details is to use payment tools. Through them you can make direct charges and authorized charges. In both cases the credit card details are stored by payment processors and up to par with the laws connected to the same.