Form not submitting without selecting products in the payment field

  • templesolel
    Asked on April 27, 2016 at 6:15 PM

    In the payment area, see the highlighted fields that won't let the form submit unless you check those boxes as well..

    I just wanted to buy two tickets, but I can't unless I also check those two highlighted boxes for tribute and sponsorship.

    What can we do>?????

    Jotform Thread 828061 Screenshot
    Page URL: https://form.jotform.com/61045605860957
  • Kiran Support Team Lead
    Replied on April 27, 2016 at 11:04 PM

    Could you try removing the options Please Select from the dropdowns for 2nd and 3rd products listed in the payment tool? I've cloned your JotForm to my account and made this change and seems to be working fine at my end. Here is my cloned form.

    https://form.jotform.com/61179151119958

    I've enabled Sandbox mode on my form so that you may use test credit card number and submit the form.

    If you need any further assistance, please let us know. We will be happy to help. 

  • templesolel
    Replied on April 28, 2016 at 6:44 PM
    Thank you, that seems to fix the issue!
    Beth Cates | Graphic Design
    Temple Solel | 3575 Manchester Avenue | Cardiff by the Sea, CA 92007
    760.334.1457 | templesolel.net
    ...
  • Kiran Support Team Lead
    Replied on April 28, 2016 at 9:04 PM

    You are welcome. Glad to see that the issue is now resolved for you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!!