What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not submitting without selecting products in the payment field

    Asked by templesolel on April 27, 2016 at 06:15 PM

    In the payment area, see the highlighted fields that won't let the form submit unless you check those boxes as well..

    I just wanted to buy two tickets, but I can't unless I also check those two highlighted boxes for tribute and sponsorship.

    What can we do>?????

    Page URL:
    https://form.jotform.com/61045605860957

    Screenshot
    won't let US form submit check and
  • Profile Image
    JotForm Support

    Answered by Kiran on April 27, 2016 at 11:04 PM

    Could you try removing the options Please Select from the dropdowns for 2nd and 3rd products listed in the payment tool? I've cloned your JotForm to my account and made this change and seems to be working fine at my end. Here is my cloned form.

    https://form.jotform.com/61179151119958

    I've enabled Sandbox mode on my form so that you may use test credit card number and submit the form.

    If you need any further assistance, please let us know. We will be happy to help. 

  • Profile Image

    Answered by templesolel on April 28, 2016 at 06:44 PM
    Thank you, that seems to fix the issue!
    Beth Cates | Graphic Design
    Temple Solel | 3575 Manchester Avenue | Cardiff by the Sea, CA 92007
    760.334.1457 | templesolel.net
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on April 28, 2016 at 09:04 PM

    You are welcome. Glad to see that the issue is now resolved for you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!!