What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is the credit card field of my form asking people to "Enter a valid email address!" on the credit card expiration slot?

    Asked by thepulsiphyer on April 27, 2016 at 06:46 PM

    Why is the credit card field of my form asking people to "Enter a valid email address!" on the credit card expiration slot?

    Page URL:
    http://plpulsipher.blogspot.ca/p/products-and-services.html

    credit card field valid email address
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    JotForm Support

    Answered by jonathan on April 27, 2016 at 11:02 PM

    I test your embedded form https://www.jotform.co/form/33038839401857 on your website, but I could not reproduce the same problem. The prompt error message was correct.

     

    Can you guide us how to produce it. If you can take a screenshot image it will help us understand more and fix it.

    Thanks.

     

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    Answered by thepulsiphyer on April 27, 2016 at 11:37 PM

    Sorry i should have cancelled this thread. I just deleted and re-ran the payment wizard and it works fine now.

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    JotForm Support

    Answered by beril on April 28, 2016 at 04:22 AM

    We are glad to hear that the issue has been resolved for you. Removing and re-integrating tools generally fix the issue. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.