What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are there multiple views from the same IP address in the same time frame when the form is on a single page website?

    Asked by eightelement on April 27, 2016 at 09:17 PM
    same IP same in a
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    JotForm Support

    Answered by ashwin_d on April 28, 2016 at 02:57 AM

    Hello eightelement,

    I am not sure if I have understood your question correctly. Are you talking about form views?

    Please be noted that every time a form is loaded on a browser or a webpage where you have embedded your form is loaded in browser, it is counted as a valid form view. That means if a user is visits the form / webpage multiple time form same IP, all instances will be counted as a valid form view. 

    I did check your account and found that you have exceeded your form view quota. We can offer you two possible solutions:

    #1. We can double the current form view limits of your account. You can have a total of 2,000 monthly form views on your account.

    #2. We can completely remove the form view limits, but you will have to agree to add footer with the JotForm's logo on all of your forms. Showing the JotForm logo is completely optional and you can any time enable/disable it form your account setting page. Please check the screenshot below:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!