Our Send notification emails on submissions is doesn't work!

Our Send notification emails on submissions is doesn't work!

We are sorry for the inconvenience that may have caused. Your email address, ask@2blife.com is not in our bounce list. However, it is IN  the unsubscribe list

Results shows;

Please, check the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html

I removed it from the unsubscribe lists.

For preventing that issue, please try to set your form notifications "Sender Email" to noreply@jotform.com

In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.