What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our Send notification emails on submissions is doesn't work!

    Asked by 2blife on April 27, 2016 at 10:14 PM

    Our Send notification emails on submissions is doesn't work!

    Page URL:
    https://www.jotform.com//?formID=50528691691463

    Screenshot
    Emails Submissions doesn't work work
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    JotForm Support

    Answered by beril on April 28, 2016 at 03:49 AM

    We are sorry for the inconvenience that may have caused. Your email address, ask@2blife.com is not in our bounce list. However, it is IN  the unsubscribe list

    Results shows;

     

    Please, check the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html

    I removed it from the unsubscribe lists.

    For preventing that issue, please try to set your form notifications "Sender Email" to noreply@jotform.com

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.