- 2blifeAsked on April 27, 2016 at 10:14 PM
Our Send notification emails on submissions is doesn't work!
- JotForm UI DeveloperberilAnswered on April 28, 2016 at 03:49 AM
We are sorry for the inconvenience that may have caused. Your email address, firstname.lastname@example.org is not in our bounce list. However, it is IN the unsubscribe list
Please, check the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html
I removed it from the unsubscribe lists.
For preventing that issue, please try to set your form notifications "Sender Email" to email@example.com
In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.