- dmellisAsked on April 28, 2016 at 05:38 AM
The upload button our our jot form engraving details for use with our ebay listing doesn't seem to upload on mobile phones?Is there a reason for this?
tested on sony xperia z3
- JotForm UI DeveloperberilAnswered on April 28, 2016 at 07:55 AM
I've cloned and tested your form . I am not able to reproduce the same issue that you’re having.
We would appreciate it if you could also test it on your side again and let us know the result.
- dmellisAnswered on April 28, 2016 at 08:55 AM
Have quite a few customer saying they have problems uploading image on their mobiles, just tried mine again and when you click choose file nothing happens apart from the advisory box on image size, nothing opens to select the image, works fine on PC and tablet
- CarinaAnswered on April 28, 2016 at 10:11 AM
I tested with a Samsung mobile but could not replicate the same situation. The upload field loaded a prompt window for me to select the source of the file.
Can you please see if you are able to upload a file using this upload form?
We'll wait for more details to continue
- dmellisAnswered on April 28, 2016 at 10:28 AM
That one worked fine on my Sony Z3.
- CarinaAnswered on April 28, 2016 at 10:46 AM
- dmellisAnswered on April 28, 2016 at 10:53 AM
that works great! can you transfer that to my existing form, or change my existing form to include your changes? otherwise I would need to alter 86 listings templates
- JotForm UI DeveloperberilAnswered on April 28, 2016 at 11:15 AM
We are glad to hear that, my colleague's solution worked for you. I've removed the conditions. However, I didn't remove your fields. Because if I delete it you will lose associated data.
Please, test it again on your side. If the issue still persists, you can backup your submissions. Then, we can remove it and add it again.
We will wait for your response.
- dmellisAnswered on April 28, 2016 at 11:20 AM
Just tested again, its not working on the original, I have all our customers data downloaded that I need, so please go ahead and replace the upload buttons.
- JotForm UI DeveloperberilAnswered on April 28, 2016 at 11:29 AM
Thank you for your quick response. As per you request, I've removed it and added it again.
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.
- dmellisAnswered on April 28, 2016 at 01:28 PM
Hi, still having the same problem, where the test clone form you asked me to try worked, but my existing form still no joy?
If you can help please.
- JotForm SupportKiranAnswered on April 28, 2016 at 02:00 PM
I've checked the form using my mobile and a virtual device as well, but I am also unable to replicate the issue. I see that the upload button is working fine. I've sent a test submission to the form and I've received the Thank you message as well. I see the form is not embedded directly on the ebay listing page. I see that is is opening in a different tab/window. If you are referring to any other listing page, please let us know. We will investigate the issue further.
- dmellisAnswered on April 29, 2016 at 04:14 AM
You created a clone of the form that we were using, can you place that in my folder as that worked and I will change the path in the html code on ebay to go to the new one, then I can re test.
- dmellisAnswered on April 29, 2016 at 08:03 AM
We have cloned the form and tested but didn't work. opened up the form from the listing but the upload image button didn't work.
So after much thought, tried accessing my listing through google chrome without using eBay app which a lot users use, and selected the upload button on the jot form, and it worked.
How can we fix this issue with it not working on ebay app, as our only alternative would be to place a descalimer saying please use ebay through your browser if you want to upload on our form?
- KadeJMAnswered on April 29, 2016 at 09:57 AM
When I checked this on my iPhone I can see it's working on the form by itself though I am not sure about the ebay app itself just yet since I am investigating this more alongside my colleagues here that were already helping you with this problem.
It could be a conflict between the form and the ebay app but please allow us some more time to see if we can find a better resolution to this problem possibly.
- KadeJMAnswered on April 29, 2016 at 11:27 AM
I've spent some extra time investigating this problem further and I found I'm able to replicate this issue in the app and it seems to me that the form might be incompatible with the app.
I don't believe this is an issue with our form but moreover the app itself since the form works fine by itself but not when used within the app itself other than through the ebay site where it does work.
Have you tried using the link for your button without the secured as http standard to see if that makes any sort of difference?
The only reason I am suggesting this is because I see a lot of failed to load mixed content which is the result of such.
Alternatively, you might wanna try using a popup or lightbox to see if that might work.
- dmellisAnswered on May 03, 2016 at 12:29 PM
How exactly would I implement the link without the secure http? as i'm not the best with computer code.
- JotForm SupportKiranAnswered on May 03, 2016 at 01:24 PM
It looks like there is a conflict with the scripts on the form and the app. I'm not sure if it works or not, but here is the http link to your JotForm that you may want to link in your app.
I'm also trying to check with the eBay app to see if I can find any solution for you. Once I get any useful information, I'll let you know here.
- dmellisAnswered on July 06, 2016 at 04:07 AM
We are still not able to use with eBay app, and are a little concerned as this becoming more popular, and we are having to put a disclaimer on our link
Can you please help and find a solution.
- BorisAnswered on July 06, 2016 at 08:06 AM
The following webpage provides some more information about the issue, though it is a bit technical in nature and contains many links:
The short version is that eBay App is simply not capable of running any scripts on web pages it displays, or running online forms. In order to have a form running correctly, it must be opened over a regular mobile browser, and not within an app that uses a limited "view only" version of a web browser.
Other than that, I'm afraid there is nothing that can be done from our end. I hope this helps.