JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We are glad to hear that you're interested in upgrading your plan. I am sorry to say that, we are not transferring to next month that you didn't use on the current month. As a silver user, you have 10,000 submissions limit and 100,000 Monthly Form Views limit per month. It will reset at 01/05/2016. The counter is reset once at the beginning of each month. Once you reach the monthly submissions limit, you don't receive more submissions until next month.
Please, check our pricing page for more information:
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.