Unable to receive password reset email

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    Trevor Thomas 
    Asked on April 28, 2016 at 10:46 AM

    Can't recall my login password. I ask for the reset instructions to be emailed to me, but I haven't received it.

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    Answered on April 28, 2016 at 11:58 AM

    I checked our database using your email address (trev**omas@gmail.com) and I didn't find any JotForm account. It is only associated to a 2 guest accounts.


    no form

    You don't have a registered JotForm account which is why the password reset will not work for you. Please sign up for a JotForm account so that you can manage your account properly.

    Once you signed up and the form didn't automatically transfer then let us know so that we can manually move it.

    Thank you.