What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to receive password reset email

    Asked by Trevor Thomas  on April 28, 2016 at 10:46 AM

    Can't recall my login password. I ask for the reset instructions to be emailed to me, but I haven't received it.

    login password reset instructions instructions guest account guest
  • Profile Image
    JotForm Support

    Answered by Jan on April 28, 2016 at 11:58 AM

    I checked our database using your email address (trev**omas@gmail.com) and I didn't find any JotForm account. It is only associated to a 2 guest accounts.

    guest_61086663071051
    https://www.jotform.ca/form/61087187878270

    guest_61184339696063
    no form

    You don't have a registered JotForm account which is why the password reset will not work for you. Please sign up for a JotForm account so that you can manage your account properly.

    Once you signed up and the form didn't automatically transfer then let us know so that we can manually move it.

    Thank you.