What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upload size

    Asked by GedasT on April 28, 2016 at 11:13 AM

    Hello, I am about to subscribe to a bronze version of your membership, but before I do so, I wanted to check if any size file can be uploaded in the form? We were testing the form on our mobile devices using free subscription and we had notification saying there is a size limit to the media files uploaded. 

     

    Please let me know if this is lifted once subscribed to the paid version? 

     

    Many thanks, 

    Gedas

    size upload size Mobile check subscribe
  • Profile Image
    JotForm Support

    Answered by BDAVID on April 28, 2016 at 12:11 PM

    There is a size limit:

    JotForm upload max size = 1GB or less per file (use 1048576 value in KB to set the 1GB limit).

    The maximum number of files = Recommended value is up to 25 files per request (submission).

    For more details, please check this guide: https://www.jotform.com/help/33-Changing-the-Upload-Size-Limit 

    Let us know if you need more help, we will be glad to assist you.

  • Profile Image

    Answered by GedasT on April 28, 2016 at 12:13 PM

    This is super helpful - thanks very much!