What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    pending submission but payment has been completed

    Asked by LWVWA on April 28, 2016 at 11:47 AM

    I got notice from paypal that a payment was received but did not get jotform notification. If I complete submission I don't want purchaser to be charged again. Will that happen?

    Page URL:
    https://www.jotform.com/submissions/41284917873970

    pending submission pending JotForm a complete submission
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    JotForm Support

    Answered by BDAVID on April 28, 2016 at 12:33 PM

    Usually, a pending payment means that the user did not complete the transaction. If you click on complete submission button, the submission will NOT process any payment as there was no payment information to begin with, please check this guide for further details: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    I would recommend you to enable IPN in your Paypal account: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    Let us know if you need more help, we will be glad to assist you.