Form submissions are not received.

  • Profile Image
    Asked on April 28, 2016 at 12:55 PM

    I have tested the email address and it works, but for whatever reason form submissions aren't working - that is, the email is either not being generated or not being received for some reason.

    Thanks for your help,

    Le Cowan

    webmaster for


  • Profile Image
    Answered on April 28, 2016 at 01:12 PM

    Hello Le Cowan,

    I am not sure if I have understood your question correctly. Do you mean to say that you are not receiving submission emails after the form is submitted?

    I did check the notification email alert of your last edited form "Otis Delivery Customer Application" and did not find any issue with that. You have configured it correctly and you should receive submission emails to email address. I also checked our email logs and found that you the email are being sent successfully. Please check the logs below:

    [2016-04-28 13:02:04] Submission #337669551838755752 Form #61024540691146 SENT to from via AMAZONSES 

    [2016-04-14 21:48:32] Submission #336494112152991254 Form #61024540691146 SENT to from via AMAZONSES 

    Have you checked your spam folder already? Please check your spam folder and see if the emails ended up there. You may also like to speak to your email service provider and ask them to whitelist our domain names to ensure delivery of emails. The following guide should help you grab the list of domain names: 

    Alternatively you can also use your own email address to send submission emails. You will have to configure custom sender email in your account and set it as sender email of your notification email alert. The following guides should help you: 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!