What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not receiving confirmation email of file being received?

    Asked by danielmeetsdesign on April 28, 2016 at 01:33 PM

    Hey guys,


    My client is telling me that he only receives confirmation emails about 60% of the time when people upload art to his site through the form. When someone upload a .zip file its a problem even more of the time.


    Can you guys look into this or advise how we can deal with this?


    Page URL:

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    JotForm Support

    Answered by Nik_C on April 28, 2016 at 02:26 PM

    I checked your form, and I can see that you have two notifiers created, one that doesn't have recipient email created:

    And another one that has email associated:

    I'm not sure to which email you're not receiving emails, I checked for the second one, and I see submissions for today:

    Regarding the slow upload, that can be affected by various facts, slow internet connection, busy servers etc.

    If you can clarify to which email you're missing submissions it would be helpful?

    Thank you.

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    Answered by danielmeetsdesign on April 28, 2016 at 02:30 PM

    I deleted the first (blank) notification and will ask him if that fixes the problem.

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    JotForm Support

    Answered by Nik_C on April 28, 2016 at 03:41 PM

    If the email where you're receiving notifications is: sm***inez@trys***intsolutions.com then please try with test submission and let me know if that worked for you.

    Thank you.