What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Alerts: Not getting email notifications

    Asked by sgambilldesign on April 28, 2016 at 02:15 PM


    We haven't received email notifications on any submissions that have come through today.  I can see the submissions when I log in and "view submissions".  But, for some reason, the email address I have in place to receive emails has stopped receiving. We already checked with out IT department, and the issue is not with our server. 

    Can you please help?

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    JotForm Support

    Answered by Charlie on April 28, 2016 at 02:36 PM

    Apologies for the inconvenience. There seems to be a problem with the email alerts as of the moment. I have forwarded this problem to our developers to have it checked and fixed. 

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    Answered by cheekwood on April 28, 2016 at 02:37 PM

    Thanks for the update!

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    Answered by cheekwood on April 28, 2016 at 02:40 PM

    Double post, disegard. But, we just saw a flood of email just come into our MX from jotform.

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    JotForm Support

    Answered by david on April 28, 2016 at 02:47 PM

    We had a brief outage with email, however, everything should be back up once again.  Emails that were not sent are queued and should be sent shortly.  My apologies for the delay.