I'm not getting any emails from last 3 submissions

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    sprwelch
    Asked on April 28, 2016 at 02:32 PM

    the last 3 submissions (one i tested) are not being emailed to any of the email accounts.

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    Kiran
    Answered on April 28, 2016 at 02:57 PM

    We are sorry for the inconvenience this may have caused. We had a temporary issue with the system and emails were queued. The issue is now fixed by our backend team and you should be receiving the emails without any issue. Please check now and let us know if the issue still persists. We will be happy to assist you further.

    Thank you for your patience and understanding.

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    andrewsalumni
    Answered on April 28, 2016 at 03:06 PM

    my email from 4/11 NEVER came in this cost us money. this issue is ridiculous and you keep having it at least one a year! 

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    Kiran
    Answered on April 28, 2016 at 04:02 PM

    @andrewsalumni,

    I see that you have opened a separate thread for the issue that you are experiencing which may be different with the current issue. We'll address your query on the other thread.

    https://www.jotform.com/answers/828786

    Thank you!