What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not getting any emails from last 3 submissions

    Asked by sprwelch on April 28, 2016 at 02:32 PM

    the last 3 submissions (one i tested) are not being emailed to any of the email accounts.

    Emails Submissions 3 email not being emailed
  • Profile Image
    JotForm Support

    Answered by Kiran on April 28, 2016 at 02:57 PM

    We are sorry for the inconvenience this may have caused. We had a temporary issue with the system and emails were queued. The issue is now fixed by our backend team and you should be receiving the emails without any issue. Please check now and let us know if the issue still persists. We will be happy to assist you further.

    Thank you for your patience and understanding.

  • Profile Image

    Answered by andrewsalumni on April 28, 2016 at 03:06 PM

    my email from 4/11 NEVER came in this cost us money. this issue is ridiculous and you keep having it at least one a year! 

  • Profile Image
    JotForm Support

    Answered by Kiran on April 28, 2016 at 04:02 PM

    @andrewsalumni,

    I see that you have opened a separate thread for the issue that you are experiencing which may be different with the current issue. We'll address your query on the other thread.

    https://www.jotform.com/answers/828786

    Thank you!