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    Form notification reply-to field matches our email address instead of customers email

    Asked by golfsimulatorguys on April 28, 2016 at 08:11 PM



    All of the sudden, my contact form comes to me from the person submitted to my email address AND from my email address, instead of coming from the customers email address.  


    The problem is when I reply to the form submission, it replies back to MY email instead of the customers email.  This is a big headache.  


    We did not change the settings in any way.  This just started happening.  


    Could you help please.  Thanks

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    JotForm Support

    Answered by jonathan on April 28, 2016 at 10:39 PM

    I checked your form https://www.jotform.com/form/11872306350 but I did not find an Autoresponder E-mail setup on the form.


    User guide: Creating-a-Form-Autoresponder

    There should be an autoresponder present for comfirmation email to work for the form submitter.

    I cannot see that there was an Autoresponder before on your form. Was there one before?

    Creating a new one should fix the problem.

    Hope this help. Let us know if issue persist.


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    Answered by Ben on April 29, 2016 at 08:40 AM

    I took a look at your form to see the reply-to setup and I see that it is not set up at this time. To change that and allow you to use the reply and get in contact with your customers, you should go into the email notification and then set the reply-to option to grab the value from the "Your email" field.

    Once you set it up like that it should work just the way you want it.

    Do if course let us know if you happen to experience any issues with the same.