What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My clients are clicking submit, but it is not sending me the form.

    Asked by photobeckman on April 28, 2016 at 10:32 PM

    I have a paypal box in my form.  When they click submit it sends them to paypal, but does not send me their completed form. 

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    JotForm Support

    Answered by EltonCris on April 29, 2016 at 01:29 AM

    They are sent to your email address photobeckman@gmail.com base on the following server logs.

    We suggest to check them in your Gmail inbox or your spam folder.

    If your users did not complete the payment or if they have abandoned the checkout page, you will not receive their submission on email. The submissions will become pending until you complete them. Check this for more information: https://www.jotform.com/help/135-How-to-View-Pending-Submissions