What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Got 2 submissions same time from Kansas. Don't know why?

    Asked by zreyes1106 on April 28, 2016 at 11:33 PM
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    JotForm Support

    Answered by EltonCris on April 29, 2016 at 02:10 AM

    Would you mind elaborating your question? If you can include the form in question, it would be better.

    We'll await your reply.

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    Answered by zreyes1106 on April 29, 2016 at 10:44 AM

    I'm in NJ. Got two submissions from Kansas at 10:05pm without pay. Just want to make sure my form and someone else's didn't cross paths. Please look into that. Thx. 

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    JotForm Support

    Answered by Kevin_G on April 29, 2016 at 11:53 AM

    I found submissions only in one of your forms http://www.jotform.us/form/61178073023146, but they do not seem to be duplicated. 

    I would suggest you to set up Incomplete Payment Notification, doing this you will know if there is a submission without payment: https://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

    If there are duplicated submissions then you should receive only one email and register two submissions in your submissions page for your form, if you receive two notifications then it means that your form has been submitted twice indeed. 

    I would suggest you to set up Instant Payment Notification on your PayPal account as well: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    If this still continues, please provide us the link or name to your form, we will be glad to help you. 

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    Answered by zreyes1106 on April 29, 2016 at 04:28 PM

    Also why is it when I get a submission my email says summer registration 3-5 grade and not TAG registration

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    Answered by Huberson on April 29, 2016 at 05:35 PM

    This is because summer registration 3-5 is what you set as the email subject in your notification not TAG registration.

     

    If you want TAG registration to appear instead, you should add in the email subject - Setting-Up-Email-Notifications.