What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Was there problems with jotform sending out e-mail notifications 9am-12pm Pacific Time Nov28?

    Asked by richardvisser1 on April 29, 2016 at 12:27 AM

    I had around 10 jotform orders submitted using Jotform, which is sitting on my website.  Once an order is entered and submitted, I immediately receive an e-mail with the information.  My customer said they sent me 8-10 orders, but I did not receive any orders by e-mail.  When I looked on the jotform website in my profile, under that specific form, I noticed the missing orders.  Then around 11:30am, I received a mass of orders, in other words a 2 hour delay.

    Is there something that caused this?  

    I noticed your jotform app, which I now downloaded to my phone.  Question is that will this protect me by getting jotform notices to the app so I have information by email and now on the app?

     

    Richard Visser

    Flowerpower Delivery Ltd

    Page URL:
    http://flowerpowerdelivery.com/

    Screenshot
    JotForm app protect delay
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    JotForm Support

    Answered by beril on April 29, 2016 at 03:02 AM

    Thank you for contacting us and we are sorry for the inconvenience this may caused you. You're right. There was a problem with email alerts yesterday. It might me relates to the emails being queued in our server recently. They were already released from our server.  However, our developers fixed that issue. I've also checked the bounce list and your email address which is richardvisser1@gmail.com is not in our bounce list.

    I've also checked your email logs. It seems [2016-04-29 00:49:22] Submission #337714561061693587 Form #51387631372255 SENT to richardvisser1@gmail.com from noreply@jotform.com via AMAZONSES

    Apologies for the inconvenience again.