What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What is the secure method to ask credit card numbers?

    Asked by bmcclimans on April 29, 2016 at 12:38 AM

    I run a travel agency and need a way for clients to submit their credit card information securely, if they are not able to call me. My suppliers actually are the ones that will run the client's credit card, but I need a secure way for my clients to submit their credit card to me. You have payment processors, but it seems those would authorize the card and not provide me with the credit card information I would need to submit to my suppliers. What is the best way to create a form such as this or does JotForm have a template? I don't need anything fancy.

    credit card information card information
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 29, 2016 at 02:59 AM

    Hello bmcclimans,

    Unfortunately no it is not possible to achieve your requirement. You cannot have form fields in form asking for user's credit card numbers. Creating such forms is not allowed in JotForm and is against our terms of use. The only services allowed to collect  such data are those that are DSS/PCI complaint.

    The only option I can think of is payment authorization but you will not be able to share the credit card numbers with your suppliers. You may like to take a look at the following guide which should help you:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    https://www.jotform.com/help/347-How-to-Capture-Stripe-Payment-Authorization 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!