Pictures do not show on PDF

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    Asked on April 29, 2016 at 04:33 AM

    Same issue is occuring again - only a link to the picture is on the PDF



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    Answered on April 29, 2016 at 06:00 AM

    I could replicate the same situation:

    I have forwarded this situation to our developers. We will contact you as soon as we have more details.

    Let us know if we can assist you further.   

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    Answered on May 03, 2016 at 05:37 AM

    Hi Jotform,


    Any news on this - I really need to sort out this issue ASAP.

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    Answered on May 03, 2016 at 07:39 AM

    It seems that the issue is now resolved. I am using Google Chrome and I cloned your form. I did a test submission on the cloned form and the image is showing up in the PDF file.

    Also, I logged in to your account and download the submission as PDF. The uploaded image is showing properly. Here's a screenshot:

    Are you still having issues with it? Can you please try logging out and then logging back in. If the issue persist, can you please try if it will work on another browser or not? Lastly, I will clear your form cache so that your forms will be refreshed from our servers.

    If it is still the same, please get back to us so that we can further investigate. Thank you.