What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Experiencing white-screen when loading Jotform site

    Asked by Kuda on April 29, 2016 at 05:17 AM

    Hi Jotform,


    I'm in Johannesburg South Africa and we use jotform to collect our publications. We are experiencing issues with loading your site, it just gives us a white screen that won't go anyewhere. Please look into this!



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    JotForm Support

    Answered by Mike_G on April 29, 2016 at 05:28 AM

    We would like to apologize for any inconvenience. However, I cannot reproduce the issue you're having as I was able to log in properly on my end. 

    May I know the username/email address of your account, please? Or, the link of the for you are working on.

    Also, if you can post a screenshot of what you're getting when trying to visit Jotform's website. That would be great. 

    Here's the link to Jotform's website: https://www.jotform.com/

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    Answered by Kuda Vanyoro  on April 29, 2016 at 06:38 AM

    There you go:


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    JotForm Support

    Answered by beril on April 29, 2016 at 08:48 AM

    Can you try to access the link by clicking the link below? There might be something such as antivirus blocking the resources from loading properly.


    If this does not resolve the issue, please let us know and we will be glad to take another look.