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    Unable to submit a form, which includes credit card payment using Authrorize.net

    Asked by campwahanowin on April 29, 2016 at 10:11 AM

    Hi,

    We have two forms currently accepting payment through Authorize.net.  One form is working just fine to collect payment (Parasailing sign up form), while the other form (Alumni Weekend Registration) gives an error message upon submission.  It does not provide any further information on the error so I am unable to fix it.  I have tried to submit a few test forms, with valid credit card info, but keep getting the same error message. Image attached.

    HELP pls! :-)

    Page URL:
    https://form.jotform.com/60475809188972

    Screenshot
    credit card a sign up form message
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    JotForm Support

    Answered by Charlie on April 29, 2016 at 11:04 AM

    I'm checking your form and if you click the "Test Integration" button, it states an error message:

     

    The error code 103 is most likely due to a invalid transaction key and API login ID. You can learn more about that in this article from Authorize.net: https://support.authorize.net/authkb/index?page=content&id=A852 

     

    Now I have cloned your form and used our test account and our own API login ID and transaction key, it successfully integrated in our end:

     

    Please do make sure that you are using the live API login ID and transaction key, make sure that they are still valid. You can learn more about those details in this link: https://support.authorize.net/authkb/index?page=content&id=A682 

    I hope that helps.